Top-up & wait
Solution: Top up your card.
Topped your card? Great.
Our system will automatically try to place your order again shortly.
update payment method
Solution: Update your payment method.
Login and go to:
My Account > Payment Methods
– Add new Payment Method
– Select Make Default
*for active subscriptions pending payment please follow the “pay now” instructions displayed on your account
Individual Bank Rules
Solution: Contact your bank and allow recurring charges.
Card not expired & has sufficient funds but your payment is still failing? Some banks flag recurring payments for security reasons, in these cases you may need to contact your bank and permit recurring charges from Dollar Tea Club.