Frequently Asked Questions

It’s pretty simple really; create a free account at www.DollarTeaClub.com to join the club. Once you become a member you’ll get instant access to our online shop where you can browse, find your favorite teas and build your perfect monthly TeaBox. Once you are happy with your selection, follow and finish the checkout process so we can send your order. We’ll send your TeaBox every month and if you ever want to change your order simply login to your account to add or remove tea from your box… that’s right! your TeaBox is fully customizable so you can try new teas every month. Create, Explore, Discover.

No. There are NO fees to join the club.
You only pay for the tea you buy.

We don’t have one. No Contract. No cancellation fee. No Catch.
Cancel your subscription anytime.

1. Create a free account
2. Build a monthly TeaBox by choosing your desired selection of teas
4. Complete the checkout process
5. Tea will be delivered between 2-8 business days
6. Your TeaBox will be sent to you every month
7. Login to change your order

Make sure to use the coupon code you received in the referral email when you checkout. If you did not receive an email or would like to change the email address for the coupon, contact us at info@dollarteaclub.com and we’ll help you out.

With our fully customizable TeaBox you can order anywhere from 1-4 pouches of tea per month. Each pouch contains 1.76oz (50grams) of loose leaf tea. Depending on the type of tea and your personal preferences, each pouch can make anywhere between 10 to 20 cups of tea.

Step 1: Heat Water
Step 2: Measure Tea
Step 3: Steep & Enjoy
Steep times & temperatures are shown on all of our teas and can also be found in each teas description on our website.

Our smallest package makes around 15 cups. That’s a cup every other day.
Ps: tea makes a great gift!

That’s entirely up to you; however, if you’re feeling undecided you can browse by categories (Black, Green, Oolong and Rooibos) and you can refine your search with the “Extra Options” selection. Pick based on taste, caffeine preferences, health benefits, etc. Still too many choices? Try “Our Pick” to see what we recommend or click “Popular” to see what other club members enjoy.

If you are still having a tough time deciding on which tea to order why not try our Mystery Tea. Mys-tea-ry is a tea that our experts hand select every month. Mix up your TeaBox with a Mystery Tea and get that Christmas morning feeling every month.

We do not offer this option at this time. Check back soon to see new updates.

We stand behind our word when we say “Better Tea, Better Prices”. So if for any reason you are not satisfied with the quality of our tea, simply email us at members@dollarteaclub.com within 30days of delivery. Follow our Return Policy and we will gladly replace, exchange or give you refund/credit.

This option is not available at this time. Please check back for updates.

Our pouches are heat sealed to ensure freshness and safety. To open, simply tear at the top to reveal re-sealable zipper.

You can find the “my account” link on your account page as soon as your first order is placed. This allows you to control your account settings and edit your account information. If you wish to cancel before your first order ships, please contact us at members@dollarteaclub.com as soon as possible.

TeaBox is our nickname for your online shopping cart. Your TeaBox shows you everything that you will be receiving in the upcoming month. If left unchanged, you will receive the same order every month.

To stop receiving a certain tea, simply remove it from your TeaBox. To add items, click “Add to TeaBox” on the item you wish to receive. Your TeaBox will appear in the top right corner of your browser once logged in. You can add, remove or change the products in your TeaBox anytime.

1. Login to your account at www.DollarTeaClub.com
2. Click “TeaBox” on the top right corner of the page
3. Remove the tea(s) you no longer want to receive and add any tea(s) you’d like to receive
4. Click “update teabox” when you are satisfied with your changes
5. Your updated TeaBox will be sent to you every month

Yes, you can put your account on a 1-month/pause. To pause your account, login and go to the following: my account > edit account > and click the [pause membership] button. Your subscription will return to its normal schedule automatically after the 1-month pause. Want to pause for longer? Send us an e-mail at members@dollarteaclub.com.

Go to the “Edit Address” page in “My Account” or contact us at members@dollarteaclub.com and we’ll help you out.

Once placed, first orders cannot be changed. Customers may cancel first orders while still processing, however, once an order has been marked “shipped”, a customer may not cancel that order. If you would like to add to an order or if you have any questions, please send us an email at members@dollarteaclub.com.

This is most likely a payment issue. Go to my account > order history, click the “pay now” button and follow the steps. Send us an email at members@dollarteaclub.com for any questions.

Log into your account at www.dollarteaclub.com and go to “my account” > “edit account”. Scroll down and you will see a membership settings link. Follow this link to the membership settings page where you will see a “cancel subscription” button. We value you as a member and it makes us sad to see you go. If you are experiencing any issues that we may be able to help you resolve please send us an e-mail at: members@dollarteaclub.com.
Ps: You can pause your subscription for one (1) month from the “edit account” page.

We currently ship to the United States and Canada. Stay tuned for more updates.

All of our prices include shipping, handling and applicable taxes so you will never be surprised by any hidden fees. The price you see is the price you pay. No hidden fees, that’s a promise.

Currently we only ship to Canada and the U.S. Follow our Facebook page for international updates.

Sorry, we do not allow this feature at this time. Check back soon for more updates.

Orders are picked and shipped within 2 business days of a successfully processed payment. Once shipped, orders take between 2-8 business days to arrive.

No need to be home, your tea will be delivered to your mail box.

All tea is shipped to members mailboxes; some of these mailboxes might not be at the actual door but nearby. If you are experiencing issues receiving your tea please contact us at: members@dollarteaclub.com

Oops! Please contact us at: members@dollarteaclub.com and we’ll get everything sorted.

Once billed, please allow 2-8 business days for your first delivery. After your first order you should receive your TeaBox on approximately the same calendar day every month. Shipping may take up to 12 business days for US customers.

After you have received your first order you should receive your tea around the same time every month. Shipments may be ahead or behind by 2-3 business days.

You can check the status of your order in the “Order History” tab on the “My Account” page.

Please contact us at info@dollarteaclub.com for bulk order inquiries.

Sorry, we currently do not accept PayPal. Follow our Facebook page for payment updates.

Nope. We even take care of shipping, handling and applicable taxes.

We do not offer pre-paid memberships at this time. Check back soon for updates.

Not yet, although we are currently working on adding Gift Card feature to our website. Follow our Facebook page for updates.

Prices shown are in the currency of the country you reside in. Canadian customers will be charged the price shown in CAD, while US customers will be charged the price shown in USD. All prices include shipping, handling, applicable taxes, and duties.
E-mail members@dollarteaclub.com for more information.

Sorry, we do not accept cheque or paypal at this time.

For security reasons our subscription service module only allows payments to be made online.

Tea is life. Well, technically tea is an “aromatic beverage commonly prepared by pouring hot or boiling water over cured leaves of the Camellia Sinensis plant” – Wikipedia 🙂

Tea is the second most consumed beverage worldwide, its use dates back to 2373 B.C.
The evolution of tea has created many variations of tea, some of which do not even contain leaves of the Camellia Sinesis plant (providing a caffeine free alternative for tea drinkers).
So what is tea? We’ll give you our definition.

“Tea is comfort; tea is warmth. It is both energy and relaxation. It is hydration for the body and lubrication of the soul. We live tea, breathe tea and drink tea because tea is fun, tea is love and tea is life.”

For custom order inquiries please contact us at info@dollarteaclub.com

This all depends on the type of tea. Be sure to keep an eye on the tea information tab to see steeping suggestions.

A Dollar Tea Club spoon and infuser come free with all first orders. Additional spoons and infusers can be found in the “Tea Accessories” section in the teashop.

At the moment we only offer infusers, spoons and tea filters. We’ve been keeping an eye on some pretty neat & funny tea infusers so stay tuned for more 🙂

Check out our “Tea Accessory” section for tea filters. Tea filters are added to your subscription.

Yes, yes and yes! We look forward to bringing you 3 NEW samples EVERY month. These samples are added to our shop meaning we will be adding 3 new teas to our shop every month.

Tea filter paper is an empty teabag. For a cup of tea, simply fill a filter paper with the recommended amount of tea and put inside a cup. Fill with hot water and let sit for recommended time.

All of our products are FDA, SGS & LFGB approved and certified. FDA, SGS and LFGB are terms for the American, Canadian and European food standard certification.

All of our tea is purchased through Direct Trade. By purchasing our tea through direct trade we can guarantee that the quality and consistency we aim for is met while ensuring fair trade practices are being carried out.

Our tea is imported from all over the world through direct trade. Check tea info in the teashop for information on specific teas.

We sell Black, Green, Oolong, Rooibos, Herbal, Wellness, Fruit and Iced tea. Check ’em out in the Teastore!

Yes, we have plenty! When browsing the shop, simply check the “Caffeine Free” section under “Extra Options” to see all of our caffeine-free teas.

We offer a selection of organic tea, however they are not labelled “USDA Organic”. All of the tea gardens we work with follow European Union pesticide restrictions, which are some of the strictest food standards in the world. While not all of our tea can be formally labeled as organic, oftentimes many organic teas have more pesticides than teas that are non-organic but follow European Union pesticide restrictions.To see our organic teas, simply click the “Organic” filter under “Extra Options” while browsing the teashop.

Great question! The amount of servings possible depends on tea type, personal strength preference and cup/mug size. Based on a standard 8oz cup and following our spoon measurements, each pouch should make anywhere between 10-20 cups of tea. This measurement does not include re-steeping.

Unopened tea will stay fresh for up to 2 years if kept in a dark, cool place. Once opened, tea has a shelf life of 6-12 months. Even long after both of these dates tea is safe to consume (best before dates indicate when tea may begin to lose smell and flavor)

We deal only with Direct Trade to ensure fair and ethical practices with the farmers/partners we work with. All of our partners (the farmers we work with) are paid fair wages and are treated respectfully.

We do not use artificial flavors. While many of our teas are naturally flavored from the spices, fruits and herbs they contain, some have added natural flavoring.

Our pouches are lined with a polyethylene food grade interior. They are airtight and a standard for food products in North America.